Support and maintenance

Everyone appreciates that modern communication networks are mission critical, and as the growth of technology continues to explode, 24/7 operation becomes vital. A maintenance contract gives you peace of mind, knowing there is someone there to help when you need fault resolution or advice.

We understand how important it is for you to have fast and effective support and maintenance, so our support services have been carefully designed to provide a full range of affordable packages. We offer a wide range of different cover options, including on-site engineer visits, remote diagnostics and support, and on-site health-checks, and we are also able to design a maintenance contract around the specific requirements of our customers.

Remote maintenance

Most new systems benefit from integral modems, enabling our engineers to diagnose faults and make changes to your system remotely without the need for us to visit your site. This gives you a faster service response time and also ensures that engineers are on hand for site visits when you really need them. In fact 77% of our service calls are resolved remotely within three and a half hours, showing that it's not always necessary to wait for an engineer visit to solve any problems you may have!

Customer administration software

We can install software onto your system which will give you the ability to make adds, moves and changes yourselves, without the need to call an engineer. The programmes are usually Windows based and are very easy to work with, once we have trained the relevant users within your organisation. This speeds up your administration capability and gives you more flexibility to make changes whenever you need them.

Service Level Agreements

All businesses have different service requirements, so we offer a range of different maintenance contracts which have been designed to offer the correct amount and level of cover for each individual company.