Voice over IP

Each of our manufacturer partners offers a Voice over IP solution. Once we understand your organisation, we will recommend the one which we think most effectively fits the needs of your business now and in the future. The key thing you need to be aware of is that you must work with a company that understands data networking as thoroughly as it understands communications technology.

VoIP and your network

With VoIP, your telephone system is not a completely independent element as it used to be, instead it becomes part of your data infrastructure and is in effect just another ‘application’ which runs on your local area network. So the first thing you need to determine is whether you network is actually capable of supporting a VoIP solution, or whether it needs to be upgraded first.

So, when we recommend a VoIP solution to our customers, the first thing we do is to carry out a ‘network readiness’ survey. Once we have done this we’ll be able to let you know how you need to progress and what additional work, if any, needs to be done. Once we’re sure your network is ready for VoIP, we can then implement the solution you need, safe in the knowledge that it will work first time!

VoIP and your staff

An IP-based telecoms solution is ideal if you have staff who work from home or who travel extensively, or if you have any remote sites. Whether this is half a mile up the road or on the other side of the world, you will have the ability to attach IP handsets or IP softphones to your telephone system and then make calls between your main office and these remote phones completely free of charge. On top of that, your staff will also be able make and receive calls anywhere in the world using their office direct dial number.

VoIP and your IT department

With Voice over IP, administration of the system is also simplified, as are adds, moves and changes. If one of your users is relocating to another desk, or another office, all they have to do is unplug their IP phone, take it with them, plug it in at their new desk and log in! It’s as simple as that. In addition, administrators can log in securely from anywhere in the world to make changes to the system.